As IT functions evolve to service increasingly digital business operations, the IT operating model is changing. This project will take a deep dive into different types of IT operating models to study how they support organizations in capturing value from digital technologies. The project will explore organizational structure and processes, decision rights, and funding models using interviews and a survey. In addition, we will examine practices and capabilities raised in the interviews.
We will focus on the following research questions:
- The 2024 project identified six forces: AI, employees with both IT and business expertise, platform investments, cybersecurity, increasing legislation, and supplier power. How do organizations respond to these forces?
- Where are digital capabilities best managed—in the business or the IT function, and at the enterprise or business unit level?
- Who makes which decisions?
- What are the metrics needed to assess performance?
This project is a continuation of MIT CISR’s 2024 research project “Organizational IT of the Future.”
SEEKING: We are seeking interviews with chief information officers and chief data officers, along with their chiefs of staff who are responding to the evolving demands with innovative approaches, as well as consultants and academics who work in this area.
CONTACT: Alan Thorogood
