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Organizational IT of the Future

Assessing Performance and Value; Demand Shaping; Decision Rights/Governance

The IT function must adapt as the demand for digital services changes. In this study we will explore the new responsibilities of leading IT functions and identify leading practices such as new engagement models with business units, customers, suppliers, and regulators.

We will focus on the following research questions:

  • What is the value created for the business units and how is it measured?
  • Where are digital capabilities best managed: in the business or IT function, and then at the enterprise- or business-unit level?
  • What are the most important decisions to make and the decision rights around those decisions? How are the decisions evaluated?

This study will rely on a series of interviews to understand how IT functions are evolving to service increasingly digital business operations. Interviews will include questions about organizational structure and processes, funding models, and capability building, and how value reporting to business units and the board can better meet expectations.

SEEKING: We are primarily seeking interviews with chief information officers and chief data officers, as well as chiefs of staff who are responding to the evolving demands with innovative approaches.

CONTACT: Alan Thorogood


Alan Thorogood, Research and Member Engagement, AsiaPac

Alan is responsible for engaging member organizations in the Asia Pacific region and conducting field-based research on how organizations can capture digital business value.

Stephanie L. Woerner, Director and Principal Research Scientist

Stephanie’s work focuses on how enterprises use technology and data to create more effective business models and how they manage the associated organizational change. She has a passion for measuring hard-to-assess digital factors and linking them to firm performance.

Related Publications

MIT CISR research is funded by the more than seventy-five member organizations that support our work and participate in our consortium. 

MIT CISR Patrons
Axway, Inc.
Pegasystems Inc.
The Ogilvy Group
MIT CISR Sponsors
Alcon Vision
Allstate Insurance Company
ANZ Banking Group (Australia)
Banco Bradesco S.A. (Brazil)
Banco do Brasil S.A.
Bank of Queensland (Australia)
Barclays (UK)
BlueScope Steel (Australia)
BNP Paribas (France)
Caterpillar, Inc.
Cemex (Mexico)
Cochlear Limited (Australia)
Commonwealth Superannuation Corp. (Australia)
Cuscal Limited (Australia)
CVS Health
Dawn Foods
DBS Bank Ltd. (Singapore)
Doosan Corporation (Korea)
Fidelity Investments
Fomento Economico Mexicano, S.A.B., de C.V.
Fortum (Finland)
Gilbane Building Co.
Johnson & Johnson (J&J)
Kaiser Permanente
King & Wood Mallesons (Australia)
Koç Holding (Turkey)
Nasdaq, Inc.
NN Insurance Eurasia NV
Nomura Holdings, Inc. (Japan)
Nomura Research Institute, Ltd. Systems Consulting Division (Japan)
Novo Nordisk A/S (Denmark)
OCP Group
Pacific Life Insurance Company
Posten Bring AS (Norway)
Principal Life Insurance Company
Ramsay Health Care (Australia)
Raytheon Technologies
Scentre Group Limited (Australia)
Schneider Electric Industries SAS (France)
Stockland (Australia)
Tabcorp Holdings (Australia)
Telstra Limited (Australia)
Terumo Corporation (Japan)
Tetra Pak (Sweden)
Truist Financial Corporation
UniSuper Management Pty Ltd (Australia)
Uniting (Australia)
Webster Bank, N.A.
Westpac Banking Corporation (Australia)
WestRock Company
Wolters Kluwer
Xenco Medical
Zoetis Services LLC

MIT CISR Associate Members

MIT CISR wishes to thank all of our associate members for their support and contributions.

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Center for Information Systems Research
Massachusetts Institute of Technology
Sloan School of Management
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