CISR Glossary

The ability to manage AI initiatives in ways that ensure models are value-generating, compliant, representative, and reliable

The organizational ability to sustain large numbers of interdependent, production AI models over time.

Applied analytics models that have some level of autonomy. AI includes techniques such as machine learning, natural language processing, and generative AI

AI models that are difficult to trace from input to output

Growing the value created by both a core trained model and recontextualized adaptations of the model

The use of people data and analytics in ways not just compliant with existing laws and regulations but also informed by organizational values and those of ecosystem actors

An organization’s ability to gather, store, and use data assets in ways that are compliant with existing laws and regulations and consistent with organizational and stakeholder values. Organizations with advanced acceptable data use capabilities have contextualized norms and policies. They have scalable oversight processes that ensure employees, partners, and customers appropriately engage with organizational data assets

The ability to gather accurate and actionable knowledge about customer needs and behaviors. Organizations with advanced customer understanding capabilities accurately grasp what customers need and value, can cocreate with customers, and can formulate and test hypotheses about customer preferences

A cohesive set of data that is made readily usable

An organization with pervasive employee appreciation of, access to, and use of the organization’s reusable data assets and data monetization capabilities (i.e., its data monetization resources)

The ease of data asset recombination and reuse

The ability to produce data assets that people can find, use, and trust. Organizations with advanced data management capabilities can report on the accuracy of their data, match related data entries, consolidate and streamline data fields, and integrate related data from external sources such as data aggregators and suppliers

The generation of financial returns from data assets

Five capabilities required to execute data monetization initiatives

A high-level plan that communicates how an organization will improve its bottom line using its data assets. A data monetization strategy is a component of an organization’s data strategy

The full set of resources that speed up data monetization initiatives, including data assets and data monetization capabilities. Data monetization capabilities may be found in people with expertise, or in expertise embedded in tools, routines, policies, forms, software, and so on

The ability to capture, transform, and disseminate data assets securely and efficiently. A data platform capability leverages contemporary, cloud-based software to ingest, process, secure, integrate, and deliver data assets. Organizations with advanced data platform capabilities can cost-effectively distribute data assets inside and outside of the organization at scale

A data product creates value by providing data, insight, or action to employees, customers, systems, or other data consumers

The ability to use scientific methods, processes, algorithms, and statistics to extract meaning and insights from data assets. Organizations with advanced data science capabilities support data-savvy people across the organization in making evidence-based decisions. They leverage advanced statistics and techniques such as machine learning to inform and automate processes and products

Also know as the data-insight-action process, this occurs when people or systems use data to develop insights that inform action, which generates value

Structures that facilitate knowledge exchange between data experts and domain experts

The process by which a company learns to run on analytics-powered business processes, fueled by employees who habitually use data to inform their work and by automation that draws upon data science techniques

A data asset that is valuable, modular, and accessible by way of a programmatic interface

A data monetization capability that is accessible organization-wide, not just by experts or people in certain pockets

A data monetization approach that generates money when organizations use data to change the economics of work for the better and then remove or redirect the resulting slack

The relationship between a provider and a customer when the two parties jointly create real value by integrating resources and drawing on shared knowledge in order to solve customer problems

A cohesive set of data that an organization has made accurate, available, combinable, relevant, secure, and readily usable for future value creation

A data monetization approach that generates new revenues when organizations commercialize data in the form of an information solution

When value that has been created from data is turned into money

A data monetization approach that generates money when organizations use data-fueled features or experiences to enhance the value proposition of a product and then raise prices or sell more products

A multi-faceted statement that articulates why the organization exists by outlining future aspirations, value propositions, and core values

A specification of who has the authority and accountability for key decisions in an organization

A specification of who has the authority and accountability for what the organization needs to achieve and why

A specification of who has the authority and accountability for how to best achieve strategic goals

Enabling constraints by which empowered teams can operate with greater meaning, competence, direction, and impact

A practice in which an employee takes on an additional job title and extra responsibilities without changing their original employment relationship, pay, and benefits

Distribution of responsibilities for digital offerings and components that balances autonomy and alignment

Information-enriched solution wrapped in a seamless, personalized customer experience

Repository of business, data, and infrastructure components used to rapidly configure digital offerings

Repository of digital components open to external parties

A coherent set of standardized, integrated systems, processes, and data supporting a company’s core operations

Organizational learning about what customers will pay for and how digital technologies can deliver on their demands

An understanding, developed through experience and education, of the impact that emerging technologies will have on businesses’ success over the next decade

The extent to which the workspace, systems, social networks, and business rules adapt to work and how it is done. An adaptive work environment (1) connects people and ideas, (2) integrates activities and systems, and (3) governs with clarity and transparency

Shared behavioral norms that determine how employees collaborate across silos and hierarchies, innovate concerning work and customer initiatives, and make choices about work  

The physical, cultural, and digital arrangements that simplify working life in complex, dynamic, and often unstructured working environments

The extent to which employees of an organization are enabled or constrained by its adaptive work environment and collective work habits to do their jobs today and reimagine their jobs of tomorrow (i.e., how easy it is for employees to do their work of today and reimagine their work of tomorrow)

The process of analyzing employee data to quantify skills proficiency. The skills inference process consists of (1) defining a taxonomy of skills required to realize your organization’s purpose and strategic objectives, (2) gathering employee data as evidence of these skills, and (3) conducting an assessment of this evidence to quantify employees’ skill proficiency.

A structured classification of a wide range of skills organized into groups of capabilities and levels of proficiency, providing a comprehensive framework for understanding, assessing, and developing the skills an organization needs in order to realize its purpose and strategic objectives.

The discrepancy between the collective skills proficiency that an organization requires to achieve its strategic objectives and the current skills proficiency of its workforce.

The coordination model focuses on integration. A coordination model company may present a single face to its customers or create a transparent supply chain without forcing specific process standards on the company's operating units

The diversification operating model is a decentralized organizational design. The company unites to pursue different markets with different products and services, and benefits from local autonomy in deciding how to address customer demand

The organizing logic for business processes and IT infrastructure, reflecting the integration and standardization requirements of the company's operating model

The replication operating model focuses on process standardization. Operating units perform tasks the same way using the same systems so that they can generate global efficiencies and brand recognition. However, operating units rarely interact

The unification operating model describes a centralized organizational design. The company pursues the need for reliability, predictability, and low cost by standardizing business processes and sharing data across business units to create an end-to-end view of operations and present a single face to the customer

Producing operational processes digitized to increase efficiency, such as automated and standardized internal business processes

Producing new or improved services or solutions, such as services that complement products—e.g., predictive maintenance—and enriched customer experiences, such as ensuring that the services are available across multiple channels—e.g., mobile, web, call center—aimed at increasing revenue per product/service and per customer

Producing digital tools or information aimed at greater employee productivity and retention, such as improvements in how people collaborate

Producing new sources of revenue from new customer segments, such as a luxury automobile manufacturer experimenting with mobility services for people who do not own a vehicle

Enabling multiple digital innovation initiatives to realize bottom-line value from their innovation by leveraging shared resources

Creating consistent, ongoing progress in digitally enabled business transformations by countering the sources of organizational inertia

Future-Ready companies are ambidextrous: they can significantly improve their customers' experience relative to competitors while relentlessly cutting cost and simplifying their own operations. Future-Ready companies are typically agile, reuse modular capabilities, make their data a strategic asset, and partner to participate in ecosystems

Companies characterized by digital industrialization apply the best practices of automation to their operations. They use features that strengthen the company, and turn them into modular and standardized digitized services

Companies offering an integrated experience provide a better-than-industry-average customer experience despite having complex operations

Significant, disruptive changes that affect most of a company's customers, employees, and partners

When organizations resist change by holding on to existing approaches that have proven successful

One of four “explosions”—significant, disruptive changes—that a company must anticipate and manage during a digital business transformation. Surgery involves changes that remove organizational complexity and help the company focus on producing integrated customer offerings

A key business capability that is nurtured and enduring and used by multiple parts of the organization. It includes technology, governance, data, business processes, and APIs. Sometimes talent is included. Platforms can be used internally. They can also be opened up externally and sometimes commercialized.

An enterprise that can respond immediately to opportunities and challenges by executing key business processes through automated digitized operations and employee-made data-driven decisions, supported by governance and risk guardrails.

When an enterprise transitions legacy applications to cloud platforms and digitizes its “crown jewels” (the components and capabilities it is best known for)

A complex landscape of business processes, systems, and fragmented data that supports an extensive catalog of products and services organized in enterprise silos

Digital partnering refers to increasing reach and range via digital connections with other companies

Companies increase partnering range by adding new products through digital partnering

Companies increase partnering reach by adding new customers through digital partnering

Partnering readiness is a set of capabilities that enables a company to become a strong participant in an ecosystem. It includes distinctiveness, openness, and organizational readiness

Partnering strength is a set of capabilities that enables a company to coordinate effectively with digital partners. It includes joint goals, sharing benefits, and sharing information

Small, nimble companies that apply digital technology to a particular industry or function