Your Business Is Too Complex to Be Digital

Business leaders are starting to rethink their strategies to take advantage of digital technologies. An inspired digital strategy, however, is barely enough to get started. For most established companies, it is more likely that operational deficiencies, rather than lack of strategic thinking, will stymie their ability to compete digitally. Operational deficiencies result from layers of variability—years of new processes built next to (and on top of) legacy systems and ways of working—and will not be easily resolved. This kind of non-value-adding variability has made many companies too complex to deliver digital solutions. To compete digitally, business leaders must attack that complexity.