The IT function must adapt as the demand for digital services changes. In this study we will explore the new responsibilities of leading IT functions and identify leading practices such as new engagement models with business units, customers, suppliers, and regulators.
We will focus on the following research questions:
- What is the value created for the business units and how is it measured?
- Where are digital capabilities best managed: in the business or IT function, and then at the enterprise- or business-unit level?
- What are the most important decisions to make and the decision rights around those decisions? How are the decisions evaluated?
This study will rely on a series of interviews to understand how IT functions are evolving to service increasingly digital business operations. Interviews will include questions about organizational structure and processes, funding models, and capability building, and how value reporting to business units and the board can better meet expectations.
SEEKING: We are primarily seeking interviews with chief information officers and chief data officers, as well as chiefs of staff who are responding to the evolving demands with innovative approaches.
CONTACT: Alan Thorogood
