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MIT CISR CURRENT RESEARCH PROJECTS

Solving the Organizational Rubik’s Cube to Unlock Value from Digital

Assessing Performance and Value, Business Models

Last year, we began exploring the different goals for organizational surgery and how a number of companies have tried to achieve those goals. We identified four different goals: (1) addressing a new customer type, (2) creating a component based on a “crown jewel” of the enterprise, (3) building a new capability to be used across customer types, and (4) commercializing a component or capability as service. This year, using a survey and additional interviews, we will map the goals against sources of value—value from operations, customers, and ecosystems—and begin to identify different types of organizational surgery that can lead to accomplishing the goals and realizing value. Research questions include:

  • What are the firm performance effects of each of the organizational surgery goals?
  • What are the most effective practices to achieve each of the organizational surgery goals?
  • What is the role of the key players (e.g., the board, the top leadership team, the CIO, the head of HR) in achieving the organizational surgery goals?

Methods: Large-scale survey (Phase 1), followed by interviews with leaders who manage organizational surgery efforts

Seeking: Executives of companies that have effectively managed organizational surgery goals to achieve enterprise value

Contact: Stephanie L. Woerner

RESEARCH TEAM

Stephanie L. Woerner, Director & Principal Research Scientist

Stephanie’s work focuses on how enterprises use technology and data to create more effective business models and how they manage the associated organizational change. She has a passion for measuring hard-to-assess digital factors and linking them to firm performance.

Peter Weill, Senior Research Scientist & Chairman Emeritus

Peter’s work centers on the role, value, and governance of digitization in enterprises and their ecosystems. Peter’s current responsibilities include the globalization of MIT CISR’s research and sponsorship base and engagement with senior executive teams.

Ina M. Sebastian, Research Scientist

Ina studies how large enterprises transform for success in the digital economy. Her current research areas are digital partnering—including strategies to grow with digital partners and partnering strength—and value creation and value capture in digital models.

Related publications

MIT CISR research is funded by the more than seventy-five firms that sponsor our work and participate in our consortium. 

MIT CISR Patrons
AlixPartners
Avanade
Axway, Inc.
Collibra
Pegasystems Inc.
PricewaterhouseCoopers
Standard Bank Group (South Africa)
The Ogilvy Group
MIT CISR Sponsors
Allstate Insurance Company
Amcor
AmerisourceBergen
ANZ Banking Group (Australia)
AustralianSuper
Banco Bradesco S.A. (Brazil)
Banco do Brasil S.A.
Bank of Queensland (Australia)
BlueScope Steel (Australia)
BNP Paribas (France)
Bristol-Myers Squibb
Cabot Corporation
CarMax
Caterpillar, Inc.
CEMEX (Mexico)
Charles River Laboratories, Inc.
CIBC (Canada)
Cochlear Limited (Australia)
Commonwealth Superannuation Corp. (Australia)
Cuscal Limited (Australia)
CVS Health
DBS Bank Ltd. (Singapore)
Doosan Corporation (Korea)
Fidelity Investments
Fomento Economico Mexicano, S.A.B., de C.V.
Fortum (Finland)
General Mills, Inc.
General Motors Corporation
Gilbane Building Co.
Henkel AG & Co. (Germany)
Hitachi, Ltd. (Japan)
Johnson & Johnson (J&J)
Kaiser Permanente
King & Wood Mallesons (Australia)
Koç Holding (Turkey)
Mercer
National Australia Bank Ltd.
Nomura Holdings, Inc. (Japan)
Nomura Research Institute, Ltd. Systems Consulting Division (Japan)
Pacific Life Insurance Company
Pioneer Natural Resources USA Inc.
Posten Norge AS (Norway)
Principal Financial Group
Procter & Gamble
QBE
Ramsay Health Care (Australia)
Raytheon Technologies
Reserve Bank of Australia
SC Global Tubular Solutions
Scentre Group Limited (Australia)
Schneider Electric Industries SAS (France)
State Street Corp.
Stockland (Australia)
Suncorp Group (Australia)
Teck Resources Limited (Canada)
Tetra Pak (Sweden)
Trinity Health
Truist Financial Corporation
UniSuper Management Pty Ltd (Australia)
USAA
Webster Bank, N.A.
Westpac Banking Corporation (Australia)
WestRock Company
Wolters Kluwer
Zoetis Services LLC
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Center for Information Systems Research
Massachusetts Institute of Technology
Sloan School of Management
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