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Navigating the Jagged Technological Frontier of Generative AI

In this Hot Topic video presentation, Fabrizio Dell'Acqua of Harvard Business School presents his research on generative AI and the landscape of human/AI collaboration.
Abstract

In this presentation, Fabrizio covers the results and implication of his recent research, with co-authors, on the impact of Generative AI on Knowledge Workers, specifically consultants. This research shows that the landscape of human/AI collaboration is marked by what can be described as a "jagged frontier" of Generative AI capabilities. When consulting tasks were within this frontier, consultants using AI were significantly more productive and produced significantly higher quality results compared to a control group. However, outside the frontier of current capabilities, there's a delicate interplay where humans might lean too heavily on AI, leading to potential oversights. This evolving frontier serves as a backdrop to the broader discussion on the transformative potential of AI.

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About the Researchers

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Fabrizio Dell'Acqua, Postdoctoral Research Fellow and Teaching Fellow, Harvard Business School

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