CASE STUDY
An in-depth description of a firm’s approach to an IT management issue (intended for MBA and executive education)
Working Paper: Case Study
Developing a Digital-First Workforce: AI-Driven Skills Enablement at Johnson & Johnson
J&J created a talent development platform, powered by machine learning, to enhance strategic workforce planning and employee career development.
Abstract
In 2020, Johnson & Johnson (J&J) was on mission to transform the trajectory of human health—a mission increasingly driven by emerging technology and a growth in data and computing requirements. To realize its mission, each of J&J’s more than 150,000 employees would need to have the skills to use new technologies to reimagine business processes, develop new offerings, or both. To assess employees’ current skill levels, identify gaps, and offer development and career opportunities, J&J’s Technology group created MySkills, a talent development platform powered by machine learning. This case outlines the steps that J&J took to establish MySkills, and how this platform helped develop a digital-first workforce.
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About the Researchers
Nick van der Meulen, Research Scientist, MIT Center for Information Systems Research (CISR)
Olgerta Tona, Senior Lecturer, University of Gothenburg and Academic Research Fellow, MIT CISR
Ida A. Someh, Senior Lecturer in Business Information Systems, University of Queensland and Academic Research Fellow, MIT CISR
Barbara H. Wixom, Principal Research Scientist, MIT Center for Information Systems Research (CISR)
Dorothy E. Leidner, Ferguson Professor of Information Systems, Baylor University and Academic Research Fellow, MIT CISR
MIT CENTER FOR INFORMATION SYSTEMS RESEARCH (CISR)
Founded in 1974 and grounded in MIT's tradition of combining academic knowledge and practical purpose, MIT CISR helps executives meet the challenge of leading increasingly digital and data-driven organizations. We work directly with digital leaders, executives, and boards to develop our insights. Our consortium forms a global community that comprises more than seventy-five organizations.
AlixPartners
Avanade
Axway, Inc.
Collibra
IFS
Pegasystems Inc.
The Ogilvy Group
Alcon Vision
Amcor
ANZ Banking Group (Australia)
AustralianSuper
Banco Bradesco S.A. (Brazil)
Banco do Brasil S.A.
Bank of Queensland (Australia)
Barclays (UK)
BlueScope Steel (Australia)
BNP Paribas (France)
Bupa
CarMax
Caterpillar, Inc.
Cemex (Mexico)
Cencora
Cochlear Limited (Australia)
Commonwealth Superannuation Corp. (Australia)
Cuscal Limited (Australia)
CVS Health
Dawn Foods
DBS Bank Ltd. (Singapore)
Doosan Corporation (Korea)
Fidelity Investments
Fomento Economico Mexicano, S.A.B., de C.V.
Fortum (Finland)
Genentech
Gilbane Building Co.
Johnson & Johnson (J&J)
Kaiser Permanente
King & Wood Mallesons (Australia)
Koç Holding (Turkey)
Mercer
Nasdaq, Inc.
NN Insurance Eurasia NV
Nomura Holdings, Inc. (Japan)
Nomura Research Institute, Ltd. Systems Consulting Division (Japan)
Novo Nordisk A/S (Denmark)
OCP Group
Pacific Life Insurance Company
Posten Bring AS (Norway)
Principal Life Insurance Company
QBE
Ramsay Health Care (Australia)
Raytheon Technologies
Scentre Group Limited (Australia)
Schneider Electric Industries SAS (France)
Stockland (Australia)
Tabcorp Holdings (Australia)
Telstra Limited (Australia)
Terumo Corporation (Japan)
Tetra Pak (Sweden)
Truist Financial Corporation
UniSuper Management Pty Ltd (Australia)
Uniting (Australia)
USAA
Webster Bank, N.A.
Westpac Banking Corporation (Australia)
WestRock Company
Wolters Kluwer
Xenco Medical
Zoetis Services LLC
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