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Resolving Workforce Skills Gaps with AI-Powered Insights

Determine the future-readiness of your workforce by means of skills inference. Learn about it in this audio edition of our April 2024 research briefing.
By Nick van der Meulen, Olgerta Tona, and Dorothy E. Leidner
Abstract

Ongoing digital transformation requires a workforce that is proficient in a wide variety of new skills. This briefing explores the use of AI in quantifying such proficiency, through a process known as skills inference. We introduce this concept by means of a case study of Johnson & Johnson, showing how skills inference can provide detailed insight into workforce skills gaps and thereby guide employees’ career development and leaders’ strategic workforce planning.

The April 2024 research briefing is read by author Nick van der Meulen.

DOWNLOAD THE TRANSCRIPT

Follow the research briefing podcast series on SoundCloud.

© 2024 MIT Center for Information Systems Research, van der Meulen, Tona, and Leidner. MIT CISR Research Briefings are published monthly to update the center’s member organizations on current research projects.

About the Researchers

Profile picture for user olgerta.tona@ait.gu.se

Olgerta Tona, Lecturer, University of Gothenburg and Academic Research Fellow, MIT CISR

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Dorothy E. Leidner, Professor, University of Virginia and Academic Research Fellow, MIT CISR

MIT CENTER FOR INFORMATION SYSTEMS RESEARCH (CISR)

Founded in 1974 and grounded in MIT's tradition of combining academic knowledge and practical purpose, MIT CISR helps executives meet the challenge of leading increasingly digital and data-driven organizations. We work directly with digital leaders, executives, and boards to develop our insights. Our consortium forms a global community that comprises more than seventy-five organizations.

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BlueScope Steel (Australia)
BNP Paribas (France)
Bupa
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Caterpillar, Inc.
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Cencora
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Commonwealth Superannuation Corp. (Australia)
Cuscal Limited (Australia)
CVS Health
Dawn Foods
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Doosan Corporation (Korea)
Fidelity Investments
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Fortum (Finland)
Genentech
Gilbane Building Co.
Johnson & Johnson (J&J)
Kaiser Permanente
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Koç Holding (Turkey)
Mercer
Nasdaq, Inc.
NN Insurance Eurasia NV
Nomura Holdings, Inc. (Japan)
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Principal Life Insurance Company
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Tabcorp Holdings (Australia)
Telstra Limited (Australia)
Terumo Corporation (Japan)
Tetra Pak (Sweden)
Truist Financial Corporation
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USAA
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