In 2024, MIT CISR research showed that organizations increasingly integrated generative artificial intelligence (GenAI) into the workplace. Data and technology leaders from MIT CISR’s Data Research Advisory Board estimated that by 2027, 72 percent of their employees will collaborate with GenAI in some capacity. This year, we therefore explore the evolving relationship between knowledge workers and AI, focusing on how AI influences the employee experience, job design, and skills development. By investigating the ways in which knowledge workers integrate AI into their work—and how leaders support these changes—we seek to understand how AI may simultaneously affect employee and organizational performance.
This study will rely on interviews and a series of exploratory qualitative case vignettes.
We will focus on the following research questions:
- How does AI influence employees’ perceptions of agency in changing their work and work conditions?
- How do collective work habits—for instance, regarding peer learning and support networks in organizations—change in response to greater employee collaboration with AI?
- How do employees incorporate AI collaboration into their training and career development plans?
This project is a continuation of MIT CISR’s 2024 research project “AI at Work: Transforming the Employee Experience.”
SEEKING: We are seeking interviews with leaders and knowledge workers in organizations that are actively integrating generative AI tools and solutions into workflows.
CONTACT: Nick van der Meulen
