As work solutions powered by artificial intelligence are increasingly becoming available to employees with limited technical skills, organizations face fundamental questions about how these solutions affect their workforce, their work environments, and work itself. How do organizations embrace technology to stay ahead and outperform their competitors? In this research project we seek to answer this question by examining how organizations design an employee experience that best supports work while simultaneously aligning the organization’s needs and desires with those of its workforce.
This study will rely on a series of exploratory qualitative case vignettes.
We will focus on the following research questions:
- How are organizations adjusting employee experience design elements (including physical space and technology) to support work needs across physical, virtual, and hybrid work environments?
- How does the use of AI-driven work solutions affect the employee experience in organizations, particularly in terms of enhancing human skills and fostering a more adaptive and agile work environment?
- How are organizations using employee data to identify and meet the unique work needs of individual employees while maintaining employees’ privacy and data agency?
SEEKING: We are seeking interviews with leaders who are experimenting with employee-facing AI solutions or those who are transforming their employee experience with the help of new technologies.
CONTACT: Nick van der Meulen
