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AI at Work: Transforming the Employee Experience

Employee Experience; Talent; Data, AI, and Analytics

As work solutions powered by artificial intelligence are increasingly becoming available to employees with limited technical skills, organizations face fundamental questions about how these solutions affect their workforce, their work environments, and work itself. How do organizations embrace technology to stay ahead and outperform their competitors? In this research project we seek to answer this question by examining how organizations design an employee experience that best supports work while simultaneously aligning the organization’s needs and desires with those of its workforce.

This study will rely on a series of exploratory qualitative case vignettes.

We will focus on the following research questions:

  • How are organizations adjusting employee experience design elements (including physical space and technology) to support work needs across physical, virtual, and hybrid work environments?
  • How does the use of AI-driven work solutions affect the employee experience in organizations, particularly in terms of enhancing human skills and fostering a more adaptive and agile work environment?
  • How are organizations using employee data to identify and meet the unique work needs of individual employees while maintaining employees’ privacy and data agency?

SEEKING: We are seeking interviews with leaders who are experimenting with employee-facing AI solutions or those who are transforming their employee experience with the help of new technologies.

CONTACT: Nick van der Meulen


Nick van der Meulen, Research Scientist

Nick’s work centers on how companies need to organize themselves differently in the face of continuous technological change. Nick is passionate about separating hype from reality using quantitative data, while also studying the complexity of business practice through in-depth case studies.

Cynthia M. Beath, Professor Emerita & Researcher

Cynthia is a professor emerita at the McCombs School of Business, University of Texas at Austin and an MIT CISR academic research fellow. Her research interests include the study of how organizations redesign themselves for the digital era and how they get value from data assets.

Dorothy E. Leidner, Leslie H. Goldberg Jefferson Scholars Foundation Distinguished Professor of AI Ethics

Dorothy is the Leslie H. Goldberg Jefferson Scholars Foundation Distinguished Professor in Business Ethics at the University of Virginia, as well as an MIT CISR academic research fellow. Her research focuses on the ethics of artificial intelligence. 

Olgerta Tona, Senior Lecturer

Olgerta is an assistant professor at the department of Applied IT at the University of Gothenburg and an MIT CISR academic research fellow. Her research focuses on the digitalization of personal data and the use of data analytics in organizations. 

Related Publications

MIT CISR research is funded by the more than seventy-five member organizations that support our work and participate in our consortium. 

MIT CISR Patrons
Pegasystems Inc.
The Ogilvy Group
MIT CISR Sponsors
Alcon Vision
ANZ Banking Group (Australia)
Banco Bradesco S.A. (Brazil)
Banco do Brasil S.A.
Bank of Queensland (Australia)
Barclays (UK)
BlueScope Steel (Australia)
BNP Paribas (France)
Caterpillar, Inc.
Cemex (Mexico)
Cochlear Limited (Australia)
Commonwealth Superannuation Corp. (Australia)
Cuscal Limited (Australia)
CVS Health
Dawn Foods
DBS Bank Ltd. (Singapore)
Doosan Corporation (Korea)
Fidelity Investments
Fomento Economico Mexicano, S.A.B., de C.V.
Fortum (Finland)
Gilbane Building Co.
Johnson & Johnson (J&J)
Kaiser Permanente
King & Wood Mallesons (Australia)
Koç Holding (Turkey)
Nasdaq, Inc.
NN Insurance Eurasia NV
Nomura Holdings, Inc. (Japan)
Nomura Research Institute, Ltd. Systems Consulting Division (Japan)
Novo Nordisk A/S (Denmark)
OCP Group
Pacific Life Insurance Company
Posten Bring AS (Norway)
Principal Life Insurance Company
Ramsay Health Care (Australia)
Scentre Group Limited (Australia)
Schneider Electric Industries SAS (France)
Stockland (Australia)
Tabcorp Holdings (Australia)
Telstra Limited (Australia)
Terumo Corporation (Japan)
Tetra Pak (Sweden)
Truist Financial Corporation
UniSuper Management Pty Ltd (Australia)
Uniting (Australia)
Webster Bank, N.A.
Westpac Banking Corporation (Australia)
WestRock Company
Wolters Kluwer
Xenco Medical
Zoetis Services LLC

MIT CISR Associate Members

MIT CISR wishes to thank all of our associate members for their support and contributions.

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