As organizations continue to explore the potential of generative artificial intelligence (GenAI) tools and solutions, they now also face the emergence of AI agents: (semi)autonomous systems that can evaluate and interact with their environment to achieve defined objectives. While GenAI presents new ways to improve individual productivity and realize organizational value, agentic AI extends these advancements with the autonomy to augment organizational processes at scale. Such functionality raises critical governance questions regarding the authority and accountability for how AI agents achieve their objectives. In this project, we will explore how organizations approach the potential benefits of AI agents with the necessary oversight to ensure alignment with strategic objectives and organizational values.
This study will rely on interviews and a series of exploratory qualitative case vignettes.
We will focus on the following research questions:
- How does the deployment of AI agents affect decision rights in organizations?
- What governance mechanisms do organizations find effective for managing multiagent systems with various levels of autonomy?
- How do organizations ensure responsible experimentation when using low-code/no-code agentic frameworks for AI development?
SEEKING: We are seeking interviews with organizational leaders, technical teams, and non-technical users of AI who are engaged in the development, deployment, and oversight of AI agents.
CONTACT: Nick van der Meulen
