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Build Relational Ecosystems to Coordinate Amidst Uncertainty

In this audio version of the May 2022 research briefing we describe how digital leaders can effectively coordinate ecosystem collaboration by creating a more relational ecosystem.

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Increasingly, companies partner across industries and sectors in new ways to solve complex challenges with innovative digital solutions. But the leaders of such ecosystem collaborations face two coordination challenges: uncertainty and interdependence. In this research briefing, we describe three managerial levers that can help ecosystem leaders coordinate ecosystem collaborations effectively by strengthening relationships and communication. We then describe the industry collaboration to create the New Payments Platform (NPP) in Australia and illustrate each lever using examples from the case.

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The May 2022 research briefing is read by co-author Ina Sebastian.

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Follow the research briefing podcast series on SoundCloud.

© 2022 MIT Sloan Center for Information Systems Research, Sebastian and Gittell. MIT CISR Research Briefings are published monthly to update the center’s patrons and sponsors on current research projects.

About the Authors

Profile picture for user jodyhoffergittell@brandeis.edu

Jody Hoffer Gittell, Professor, Heller School for Social Policy and Management, Brandeis University

MIT SLOAN CENTER FOR INFORMATION SYSTEMS RESEARCH 

Founded in 1974 and grounded in the MIT tradition of rigorous field-based research, MIT CISR helps executives meet the challenge of leading dynamic, global, and information-intensive organizations. Through research, teaching, and events, the center stimulates interaction among scholars, students, and practitioners. More than seventy-five firms sponsor our work and participate in our consortium. 

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