VIGNETTE
A description of a firm’s approach to an IT management issue, written according to a prescribed template
Working Paper: Vignette
GE’s Environment, Health, and Safety Team Creates Value Using Machine Learning
General Electric applied natural language processing to enable an AI-enabled global document assessment application.
Abstract
In 2020, General Electric Company (GE) was a $95 billion high-tech industrial company that employed approximately 205,000 people and served customers in over 170 countries. GE’s Corporate Environment, Health, and Safety (EHS) team delivered company-wide governance and oversight in that area. In 2016, the unit identified a potential for high-risk contractor operations that company leaders wanted to address proactively. This vignette describes the development of an AI-enabled document assessment application that served GE EHS professionals as a bolt-on application for use during the contractor onboarding process. Delivering the tool began to free up EHS professionals to focus more of their expertise on field execution and higher-value EHS work.
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About the Researchers
Barbara H. Wixom, Principal Research Scientist, MIT Sloan Center for Information Systems Research (CISR)
Ida A. Someh, Lecturer in Business Information Systems, UQ Business School at The University of Queensland, Australia
MIT CENTER FOR INFORMATION SYSTEMS RESEARCH (CISR)
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