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Working Paper: Vignette

GE’s Environment, Health, and Safety Team Creates Value Using Machine Learning

General Electric applied natural language processing to enable an AI-enabled global document assessment application.
By Barbara H. Wixom, Ida A. Someh, and Cynthia M. Beath
VIGNETTE

A description of a firm’s approach to an IT management issue, written according to a prescribed template

Abstract

In 2020, General Electric Company (GE) was a $95 billion high-tech industrial company that employed approximately 205,000 people and served customers in over 170 countries. GE’s Corporate Environment, Health, and Safety (EHS) team delivered company-wide governance and oversight in that area. In 2016, the unit identified a potential for high-risk contractor operations that company leaders wanted to address proactively. This vignette describes the development of an AI-enabled document assessment application that served GE EHS professionals as a bolt-on application for use during the contractor onboarding process. Delivering the tool began to free up EHS professionals to focus more of their expertise on field execution and higher-value EHS work.

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About the Researchers

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Ida A. Someh, Lecturer in Business Information Systems, UQ Business School at The University of Queensland, Australia

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Cynthia M. Beath, Professor Emerita, University of Texas at Austin

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