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Working Paper: Case Study

DBS Bank: Developing Tech and Ops Capabilities for Pan-Asian Growth

In this case study, we describe how DBS Bank is developing a set of five digital capabilities to enable its strong Pan-Asian growth.
By Siew Kien Sia, Peter Weill, and Christina Soh Wai Lin
CASE STUDY

An in-depth description of a firm’s approach to an IT management issue (intended for MBA and executive education)

Abstract

In this case study, we describe how DBS Bank is developing a set of five digital capabilities to enable its strong Pan-Asian growth. With these digital capabilities—plus an Asian twist—DBS Bank can embrace diversity to operate nimbly in different countries and pursue multiple strategic goals, outperforming its competitors to be the “Asian Bank of Choice for the New Asia.”

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About the Authors

MIT CISR Researcher

Siew Kien Sia, Nanyang Business School

MIT CISR Researcher

Christina Soh Wai Lin, Nanyang Business School

MIT CENTER FOR INFORMATION SYSTEMS RESEARCH (CISR)

Founded in 1974 and grounded in MIT's tradition of combining academic knowledge and practical purpose, MIT CISR helps executives meet the challenge of leading increasingly digital and data-driven organizations. We work directly with digital leaders, executives, and boards to develop our insights. Our consortium forms a global community that comprises more than seventy-five organizations.

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