Institutionalizing Digital Design: How the Australian Taxation Office “Makes it Easier To Comply”
Abstract
As digitization in the business world continues to increase, the stakes are raised for every enterprise to produce great digital products and services. Top-performing firms are realizing, however, that they can’t fully deliver digital products using pre-digital organizational structures, skills, and processes. What’s necessary is often a fundamental shift in the way an enterprise thinks about design and the value it brings. In this briefing, we describe how the Australian Taxation Office (ATO) is successfully meeting this challenge. By making design an enterprise capability, they have not only increased compliance, but maximized value for customers, intermediaries, and the enterprise.
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About the Author
Peter Reynolds, Research Scientist, MIT Sloan Center for Information Systems Research (CISR)
MIT CENTER FOR INFORMATION SYSTEMS RESEARCH (CISR)
Founded in 1974 and grounded in MIT's tradition of combining academic knowledge and practical purpose, MIT CISR helps executives meet the challenge of leading increasingly digital and data-driven organizations. We work directly with digital leaders, executives, and boards to develop our insights. Our research is funded by member organizations that support our work and participate in our consortium.