Successfully transforming your enterprise typically involves moving to a digitized platform—re-platforming your enterprise—and then exploiting that platform to create value. By reviewing case studies and engaging in recent exploratory discussions with leading CIOs and COOs, we have identified four strategies for re-platforming to accelerate transformation. The strategies are (1) adding APIs that connect legacy systems to digital channels/customer offers; (2) replacing only selected parts of your legacy systems; (3) creating a parallel technology platform/business model to make customers offers and migrating to it; and (4) replacing legacy systems with a modern flexible core platform, taking several years and costing many millions of dollars. This year we will explore:
- How do these four strategies differ in terms of what is needed to do each one successfully?
- Are some approaches to re-platforming superior for all types of transformation or better for specific type of transformation (e.g., customer experience first)?
- Are there differences in resources, capabilities, and business performance outcomes for each re-platforming strategy?
We will use survey data to address these questions, and interviews to create vignettes that highlight important aspects of each re-platforming strategy, and we will augment findings with great diagrams of platforms.
Seeking: Platform diagrams and interviews with companies that are replacing their platforms
Contact: Stephanie Woerner
