Overcoming challenges to digital innovation in the public sector
Abstract
Although programs advocating digital innovation across the public sector are widespread in New South Wales (NSW), Australia, understanding how the public sector enables digital innovation in practice is less understood. While research on digital innovation is substantial, the public sector's values and priorities differ from those of the private sector, which confounds simple comparisons and requires changes to digital ways of working. Our research identified five key challenges the public sector faces in realizing innovation value for citizens: slow mobilization, premature solutioning, service silos, variable digital maturity, and leadership that could be more familiar with digital ways of working.
About the Authors
Kate Harrington, Head of Strategic Digital Initiatives, NSW Department of Customer Service
Alan Thorogood, Research and Member Engagement, AsiaPac, MIT Center for Information System Research (CISR)
MIT CENTER FOR INFORMATION SYSTEMS RESEARCH (CISR)
Founded in 1974 and grounded in MIT's tradition of combining academic knowledge and practical purpose, MIT CISR helps executives meet the challenge of leading increasingly digital and data-driven organizations. We work directly with digital leaders, executives, and boards to develop our insights. Our consortium forms a global community that comprises more than seventy-five organizations.
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