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Empowering Employees to Build Value in a Digital World: Case Study—DBS Responsive Leadership

In this video, Dr. Kristine Dery—who is studying employee experience, the digital workplace, and talent—details how these efforts lead companies to deliver different business value. Fourth video in a series of five.

Already a solid traditional bank, in 2009 DBS Bank in Singapore set out to deliver banking in very new ways. Learn how DBS leadership turned to data to enable employees to work more effectively with customers and deliver on the company’s promise to be the world’s best digital bank.

About the Author

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Kristine Dery, Research Scientist, MIT Sloan Center for Information Systems Research (CISR)

MIT SLOAN CENTER FOR INFORMATION SYSTEMS RESEARCH 

Founded in 1974 and grounded in the MIT tradition of rigorous field-based research, MIT CISR helps executives meet the challenge of leading dynamic, global, and information-intensive organizations. Through research, teaching, and events, the center stimulates interaction among scholars, students, and practitioners. More than ninety firms sponsor our work and participate in our consortium. 

MIT CISR Patrons
AlixPartners
Avanade
Axway, Inc.
Cognizant
Microsoft Corporation
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PricewaterhouseCoopers
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The Ogilvy Group
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Allstate Insurance Company
Amcor
ANZ Banking Group (Australia)
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Bank of Queensland (Australia)
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Bristol-Myers Squibb
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Charles River Laboratories, Inc.
CIBC (Canada)
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Credit Suisse (Switzerland)
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CVS Health
DBS Bank Ltd. (Singapore)
Doosan Corporation (Korea)
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Fidelity Investments
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Fortum (Finland)
General Mills, Inc.
General Motors Corporation
Henkel AG & Co. (Germany)
Hitachi, Ltd. (Japan)
HSBC Technology & Services (USA) Inc.
Johnson & Johnson (J&J)
Kaiser Permanente
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Koç Holding (Turkey)
Markel Corporation
Mercer
National Australia Bank Ltd.
Nomura Holdings, Inc. (Japan)
Nomura Research Institute, Ltd. Systems Consulting Division (Japan)
OECD
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State Street Corp.
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Suncorp Group (Australia)
Teck Resources Limited (Canada)
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USAA
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Westpac Banking Corporation (Australia)
WestRock Company
Wolters Kluwer
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Center for Information Systems Research
Massachusetts Institute of Technology
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