Center for Information
Systems Research

Recent Publications

• Managing Total Digitization: The Next Frontier Sponsor/
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• The Next Generation Enterprise: Thriving in an Increasingly Digital Ecosystem Sponsor/
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• The IT Unit of the Future: To Be or Not to Be? Sponsor/
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MIT CISR Spotlight

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Working Smarter in Insurance
Claims Processing

We’re conducting a survey to identify work practices in P&C Insurance Claims Processing that enable better use of information and better claims processing outcomes. The survey, which will run through the end of May, is part of our “Working Smarter” study, and examines how claims adjusters use data to improve their claims processing decisions.

Claims processing is an ideal area in which to test the ideas we have developed in our case work over the last three years. We expect to learn:

• Which management practices are most effective in promoting “working smarter”
• The extent to which claims processing organizations are working smarter, and
• How working smarter impacts claims processing performance

If you are involved with claims processing at a P&C Insurer, especially if you are the Head of claims processing, or a member of senior management, please participate! Just click here: http://bit.ly/MIT_CISRSurvey. The survey takes less than 15 minutes to complete, and all data you provide will be kept completely confidential as specified by MIT rules.

If you are not in any of these roles, please pass this link along to a colleague in your company, or in other companies, who is. Stay tuned for a research briefing with results!

Our Sponsors

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As MIT CISR Research Patrons & Sponsors, more than 80 organizations currently experience the value of our innovation and research. Click the “view all” button above for a complete list. We extend a warm welcome to our newest member organizations:

Sponsors

• Banco Santander (Spain)
• Hitachi, Ltd. (Japan)
• HSBC Bank plc (United Kingdom)