- For 20 years, I have been studying what makes organizations foster environments where employees can be really great? What motivates organizations to invest in that? How do they do it? What sort of benefits do they expect to get from it? And how do we create these environments where people can be really fabulous at doing their work today but also empowered to reinvent their work of tomorrow? Because that's what we have to get great at doing in the digital workplace. We have to be really good at creating environments where we don't know what the outcome's likely to be. My work is largely qualitative so I go out and I talk to organizations. I bring that work back and that enables me to focus on the factors that are really important to them. In the last few years, what we've found is that companies that are great at employee experience, and we've created a way of measuring that employee experience, are twice as innovative, based on new products and services to market and the revenue from those new products and services in the last two to three years. They deliver twice as much employee satisfaction in terms of industry-adjusted NPS and they're 26% more profitable, so they're able to take costs out of the equation by building these great experiences for their employees. Our latest work focus is on, how do you do that? How do you create a sustained focus in your organization on being able to develop these capabilities? So we look at three key areas that companies need to focus on. They need to get great at digitizing work. They need to get really good at creating these forensic methods that enable new patterns to be seen around these capabilities that are now much more transparent through the digitization of work, and finally, they have to get really good at empowering their people to work digitally. We would love to hear more from our sponsors and patrons and other organizations about what they're doing to enable some of these dreams to come true in their companies.