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The First Year of Digital Transformation at Principal International Chile

Title Author(s) Type Topic(s) Comments Date
The First Year of Digital Transformation at Principal International ChileMocker, Martin
Beath, Cynthia M.
Working PaperBusiness Agility
Business Models
Digital Innovation
Enterprise Architecture
IT-based Business Transformation
Abstract: PI Chile, a subsidiary of the Principal Financial Group, adopted a new digital vision in 2017 and initiated a transformation of the company with the goal of using digital offerings to help many more customers reach their financial goals. To do this, PI Chile had to wrap its legacy applications in APIs, build a reusable digital platform for the new offerings, and learn what kinds of tools and information customers would and could use. In addition, PI Chile was experimenting with entirely new ways of working for those staff who were developing the new offerings. The company’s new accountability framework sought to empower teams to make key decisions quickly. In a short time, PI Chile was well on its way to becoming designed for digital.

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