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Northwestern Mutual’s Digital Transformation: Redesigning IT

Title Author(s) Type Topic(s) Comments Date
Northwestern Mutual’s Digital Transformation: Redesigning ITBeath, Cynthia M.
Sebastian, Ina
Ross, Jeanne W.
Working PaperDesign/Management of the IT Unit
IT-based Business Transformation
Abstract: While in 2017 Northwestern Mutual had been in business for 160 years, management believed that success in the digital economy would require delivering digital products and services to extend the value that customers were receiving from the company's financial advisors. To support its digital vision, the company's IT unit was adopting agile methodologies and organizational structures and processes to make it innovative and agile—like a digital startup. This case describes the journey within Northwestern Mutual's IT unit to becoming agile to scale and delivering digital capabilities.

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