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Building Business Value with Employee Experience

Title Author(s) Type Topic(s) Comments Date
Building Business Value with Employee ExperienceDery, Kristine
Sebastian, Ina
Research BriefingIT-based Business Transformation
Digital Innovation
Collaboration and Social Media
Business Complexity
Abstract: Creating a great employee experience is critical to enable work that creates value in the digital era. Employee experience is defined by two factors: work complexity, and behavioral norms associated with collaboration, creativity, and empowerment. Our research shows that companies with great employee experience outperform competitors on innovation, customer satisfaction, and profitability. This briefing discusses recent MIT CISR survey findings and recommends a series of action principles with which management can build great employee experience.

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