Skip to content

Plenia Locatel Group: Globalizing from Venezuela

Title Author(s) Type Topic(s) Comments Date
Plenia Locatel Group: Globalizing from VenezuelaGibson, Cyrus F.
Levy, Ari
Working PaperIT Governance
Globalization
02009-05-19
Abstract: In 2009 the founders and top executives of Plenia Locatel Group, a retail business in Venezuela specializing in health care products and services, were planning a global expansion of the business. Founded by two close friends in 1994, the business grew through franchising and customer focus to 46 stores in Venezuela and 12 more in Colombia, Mexico, Miami, and Russia. As a basis for their globalization, the founders and executives sought to formalize and introduce structure in operations and management and had recently implemented an ERP for operational trans┬Čactions. A basic issue was how to replicate business success and brand image, built over years of personal involvement and franchisee relationships, without losing the customer service focus in each store.

Log in to download this publication.

Search all publications.

Discussion

Post your comment

No comments yet.

RSS feed for comments on this post.

You must be logged in to post a comment.