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United Parcel Service: Delivering Packages and E-Commerce Solutions

Title Author(s) Type Topic(s) Comments Date
United Parcel Service: Delivering Packages and E-Commerce SolutionsRoss, Jeanne W.Working PaperBusiness Models02001-08-01
Abstract: This case study describes how UPS has successfully migrated from a bricks-and-mortar environment to a clicks-and-mortar environment. It focuses on the development of an IT capability that positioned UPS to aggressively pursue e-business opportunities. It then describes the firm's wide ranging e-business initiatives, which include providing UPS functionality in vendor software packages, providing downloadable functionality on its website, and creating and e-Ventures group to seek out new business opportunities. The case addresses the challenge of moving quickly to provide e-business solutions while leveraging UPS' robust infrastructure.

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